Shipping & Refund Policy

At Nova Peptides, we understand that dependable shipping,
careful order handling and transparent policies are important to our research
customers. We work to provide a professional ordering experience from the
time an order is confirmed until it reaches its destination.

Our international distribution network allows us to serve customers across
multiple regions. Orders may be fulfilled from our facilities in
China or, when inventory and destination permit, through
warehousing and distribution locations in the United States and
Europe.

Worldwide Shipping

Nova Peptides provides global research peptide shipping to
customers in eligible locations. Our fulfillment network is designed to help
us select an appropriate shipping route based on product availability,
destination and logistical requirements.

Depending on inventory and the customer’s location, an order may be dispatched
from China, the United States or Europe. The fulfillment location for an
individual order may therefore vary.

Customers can explore currently available research materials through our
research peptide product catalog.

Estimated Delivery Times

Our typical shipping time is approximately 5–7 business days
after dispatch. This is an estimate rather than a guaranteed delivery date.
Actual transit times can vary depending on the destination, shipping service,
customs processing, public holidays, weather conditions and other circumstances
outside the carrier’s or Nova Peptides’ control.

Order Processing & Tracking

Orders are reviewed and prepared before dispatch. Where tracking is available,
customers will receive shipping information that allows them to follow the
progress of their shipment.

Customers are responsible for providing a complete and accurate delivery
address. Nova Peptides cannot guarantee successful delivery when incorrect,
incomplete or outdated shipping information has been submitted.

International Orders & Customs

Import rules vary between countries. Customers placing international orders
are responsible for understanding the laws, regulations, customs requirements
and import restrictions applicable in their destination.

Customs inspections or carrier processing may occasionally result in delays.
Such delays are outside our direct control and should not automatically be
considered a lost shipment.

Refund Policy

We want customers to have a clear and fair process when an order-related
problem occurs. If you believe there is an issue with your shipment, please
contact our support team as soon as possible and provide your order details,
a description of the problem and any relevant photographs or shipping
information.

Eligible refund or replacement requests are reviewed individually. Depending
on the circumstances and the outcome of our review, an appropriate resolution
may include a replacement, store credit or refund.

Damaged or Incorrect Orders

If an order arrives damaged or you receive an item that does not correspond
with the confirmed order, please contact us promptly. Photographs of the
external packaging, shipping label and affected items may be requested so
our team can investigate the issue.

Once verified, we will work with the customer toward an appropriate
resolution in accordance with this policy.

Returns of Research Materials

Because appropriate storage, handling and product integrity cannot always be
verified once research materials have left our controlled distribution
process, some products may not be eligible for physical return after delivery.
This is particularly important for temperature-sensitive or sealed laboratory
materials.

Please contact us before attempting to return any product. Products sent back
without prior authorization may not be accepted.

Contact Nova Peptides

If you have questions about shipping availability, an existing shipment,
product documentation or a refund request, our customer support team is
available to assist.

Research Use Notice

Nova Peptides products are intended strictly for
laboratory and research use only. Products are not intended
for human consumption, self-administration, therapeutic use or diagnostic
purposes. Customers are responsible for ensuring that their purchases and
research activities comply with applicable local laws and regulations.